In certain circumstances regulations may require airlines to pay financial compensation to customers if their flight is cancelled within 14 days of departure or delayed more than three hours. However this requirement does not apply if the cause of the delay or cancellation was due to 'extraordinary circumstances' which include weather conditions and the closure of airports. Do you need a letter for your insurance company confirming your flight was cancelled? Welcome to help centre. 60 for Economy You can now rebook through our new web messaging service from 8am to 8pm UK time. We received this letter in late December long after the companys boss said all refunds would be paid. Also, this one's just for making changes to your date or destination, so if you need help with anything else,pleaselog intoMy booking. Routes where face masks onboard are a personal choice: Services to or from the USA, Pakistan, Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent & The Grenadines, Trinidad & Tobago and Tel Aviv. Presumably if they go under I won't get anything and I just think that's wrong. Accessibility | Yes, if eligible under the US Visa Waiver Program, youll still need toapply and obtain an ESTA (Electronic System for Travel Authorization) for travel, in addition to any Covid-19 requirements. Accessibility | https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine, https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice, https://gov.wales/arriving-wales-overseas, Passenger Disclosure and Attestation form, apply and obtain an ESTA (Electronic System for Travel Authorization) for travel, your options when a flight is cancelled can be found here. Find out which type of Covid-19 test you need. Your Travel Voucher has the same value as your original booking. Please note, if your flight has not been cancelled then you may not be eligible to request a refund and you should refer to our conditions of carriage. If your booking was made through a tour operator, travel agent or other airline, please contact them directly to discuss your options. . The options available to you may differ slightly depending on when you made your flight booking, and the type of ticket you have.
