But despite errors, unnecessary threats, and poor judgment, technically Delta was not wrong and employees were simply following protocol when they asked the couple to give up the seat that Brian Schear insisted was paid for and belonged to him. Not his job to decide who gets the seat. Can we please get it together, airlines? Most notoriously, United Airlines settled with a Kentucky doctor, David Dao, after security dragged Dao out of an airplane when he wouldnt give up his seat so a crew could get to Louisville. Christopher Muther can be reached at muther@globe.com. The Schears said they were then forced to find their own hotel, transportation and purchase new tickets for a flight the next day all after midnight. So, were getting kicked off this plane no matter what now? Brian Schear asks, incredulous. Brian Schear recalled a Delta employee telling him that if he and his wife went to jail, their kids would be taken from them. Josh King has the story (@abridgetoland). The video was posted days after United Airlines reached a settlement with a man who was dragged off an overbooked plane in April, an incident that prompted outrage and congressional hearings. Brian Schear, who was traveling with his wife, Brittany Schear, and two small children ages 2 and 1, voluntarily left the plane after being told the family was being kicked off the flight. It also touched on the requirement that a person occupying a seat on a plane must be named on the ticket for it. The incident has brought up several questions about aviation rules, from Delta's widely shared airline policy that children who are at least 2 years old must have their own paid seats to the Federal Aviation Administration's recommendation of car seats for kids who weigh between 22 and 44 pounds a range that includes most 2-year-olds. The airline said it would refund the familys tickets and provide them additional compensation, according to Reuters. "That's not up to me," replies a crew member, who later adds, "At this point, you guys are on your own.". Video related to brian schear family: 5 fast facts you need to know. Mason left on a separate flight a day earlier, so with three paid seats and Mason not on the flight, the family planned to let the 2-year-old have his own seat. The video images of Dao with his bloodied face horrified people all over the country and thrust airline customer service under the microscope. Most airlines have policies against name changes on tickets.
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