What are your full Terms and Conditions of Carriage? However, you will still need to provide a commercial invoice for any non-EU destinations. For Australian Collection and Destination. Their tracking system has been intermittently down, plus according to the TNT helpline they have a lot of drivers off sick and simply can't fulfil their deliveries. Contact us if you need assistance choosing the right solution for your business. We calculate both the actual physical weight and the volumetric weight of your shipment. You can also visit the How to pack section for tips about how to pack your goods in the most efficient way. Reply If this information is not accurate, your parcel may be delayed in transit, the difference in cost will be requested and a possible additional service fee applied before the parcel's journey can continue. All parcels may be subject to security screening. A full street address is required. The documents will be available for collection at the pickup location for a maximum of 10 business days. If you do not have a printer, please contact us to request that the driver brings a consignment note. For weekend service, we can collect on Friday and deliver on Saturday or collect on Saturday and deliver on Monday. Before you ship Packing View our guide on weight and size restrictions. No. Supposed to get my delivery at 5pm but at 8.30 pm I get a mail saying they missed our delivery date. Can I collect my shipment from your depot? The online tool says my postcode is not valid. The delivery slots are 8am - 8pm and they don't give you any notification that they're coming. TNT uses HTTPS - an internet standard communication protocol, which uses Secure Socket Layer (SSL), an industry-standard encryption technology to protect your credit or debit card information as it is transmitted over the Internet. If my item is damaged, who is entitled to make a claim? It asks why TNTs failures have not been looked into by the government or another provider appointed.
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