So we have 3 members of staff trying to use an excel file in a Teams' folder but they keep getting errors like the one above, as well as "The service is unavailable" when trying to open the file either in Teams, Excel Online or Desktop app. In the Azure portal, on the Five9 Plus Adapter (CTI, Contact Center Agents) application integration page, find the Manage section and select single sign-on. Virtual desktop users can be an invaluable source of information when troubleshooting VDI issues. It is common for some problems to be reported throughout the day. Embedded hyperlinks in a thesis or research paper. Session starts up disappears, but session is active in Studio and on server It can cause intermittent failures of initial connections, and it can cause existing, established connections to be kaboshed. An IT team planning to implement VDI needs a clear vision of what it is trying to achieve, based on user and business requirements. It's not them. In this section, you test your Azure AD single sign-on configuration with following options. For example, application stability can be problematic with VDI. Adapt the cloud contact center to the needs of your business - not the other way around. Mac: Select Finder in the Dock. Customer's internal network or Customer's ISP provider issues (including network/connectivity issues for home-based agents). In the Identifier text box, type one of the following URLs: b. You can add communication to your applications without being an expert in underlying technologies such as media encoding or telephony. Certain lines of code could be combined, but for the sake of understandability I broke them out. Not the answer you're looking for? On the Select a single sign-on method page, select SAML. How to parse XML and get instances of a particular node attribute? If their experience is a noticeable step down from their physical desktops, the project could be in serious trouble. When a solution or workaround is identified, Five9 Support will work directly with the Named Contact to communicate the resolution. For more information, see the device manufacturer documentation. IT must use the right tools to effectively troubleshoot and isolate issues.
