Failure to provide the required documents may prevent you from travelling. Related: Will the size of my vehicle change the price I pay? You can find out more about which cookies we are using or switch them off in settings. French Customs will attend the location to carry out the control. The time limit for customs approval is three months after the month of purchase for a credit card refund, or 21 days from the date of purchase for an immediate refund. You can request a new copy of your booking confirmation email, as long as you know your booking reference number and the email address that was used to book with. PDF 1 2 3 4 5 6 7 8 Guide for drivers - ClickDimensions We will treat your data with respect - you can find full details in our privacy notice. On arrival in Calais, depending on the type of cargo they are carrying, lorries will follow either the green route (onto A16 motorway) or the orange route to the Customs Centre (Center Douane SIVEP), where they shall pass further inspection. Opening hours: 5am-9pm Saturday to Thursday and 5am-10pm on Friday From best-selling novels to the hottest magazines, tasty food to thirst-quenching drinks, and travel essentials to the latest digital accessories, we've got that special something for everyone. Eurotunnel explains how new Brexit customs procedures will work Legal Notice. Do not wait until youve reached the port in Kent or you will be turned back. Competitive comprehensive cover for you, your family and your vehicle. Lithuania You can also shop duty free (which is different from tax-free shopping with Eurotunnel Le Shuttle. THE ONLY UK & EU POAO CLEARANCE SPECIALISTS, TEAM OF DEDICATED SPECIALISTS BASED AT MULTIPLEBORDERS, TEAMS BASED IN ENGLAND, IRELAND ANDFRANCE, LATEST SUPPORT ONGUIDANCE ASTHE TRADE AGREEMENT EVOLVES. If you are locked out of your My Eurotunnel account due to too many incorrect password attempts, you can either wait 4hrs before trying again, or reset your password to regain access immediately. All other countries: +33 (0) 321 00 20 61, From the UK: +44 (0) 3457 35 35 35 Dover/Folkestone Eurotunnel Freight (DOVER) Phone: +44 (0) 3001060726 . external temporary storage facilities (ETSF) Border Force customs offices will only reply to questions where: the question is about goods that are subject to a Border Force examination or check. The overbridges are located at approximately equidistant points along the length of the platforms so that vehicles have to drive for as little distance as possible along the platforms themselves; vehicles unloaded from the front to the middle of the train would use the furthest bridge, while those unloaded from the centre to the rear would use the next bridge in, and vice versa for those vehicles embarking. Our team of clerks is made up of health and veterinary experts and is able to manage all types of goods, live animals, food products, plants etc. and therefore provides CHED A, CHED D, CHED P and CHED PP. All customs control will take place on site at Calais Truckstop. If you use assistive technology (such as a screen reader) and need a To get ready you should attend the inland border facility at Sevington. Our teams are in constant contact with the sanitary and veterinary service of the SIVEP (Veterinary and Phytosanitary Inspection Service), port agents of the SEPD (Socit d'Exploitation des Ports du Dtroit) as well as the customs authorities, which allows completion of quick missions. However, you will still need to validate your tax refund form inside our Calais Terminal Building. Currently, the best option for receiving your refund, is by presenting your credit card when making a purchase in a store.
