Exchange Policy Exchange is only available at our retail stores, except outlet stores (Changi City Point and IMM outlets) & Crocs Jewel Changi Airport. Return & Exchange may not be accepted in the following circumstances: 1 1) The item has been damaged/made defective by the customer. In-store returns + exchanges Bring your items to any AE, Aerie, or Tailgate store in the U.S. for easy, free returns and exchanges. Please bring your return item to Crocs Retail Store (the one you selected to pick up the order), and ask the staff for a return request. How do you clean a silver chain that turned black? According to the Dick's return policy, "If you no longer have your receipt from an in-store purchase, contact our Customer Service team by phone at 1-877-846-9997 or chat now to have a copy of your receipt sent to you, if available.". Famous Footwear stores cannot accept international returns or exchanges, including international returns and exchanges of online purchases. This can include regular and freight shipping, and any shipping surcharges. It's typically easy for customers to provide proof of purchase for products bought online since customers should receive a receipt for their purchase by email. As a part of our Famously Easy Return and Exchange Policy, our goal is help everyone enjoy the famous feeling that comes from the right pair of shoes. Returned items must be in original, saleable condition with original tags. If your order cannot fulfill the original order requirements of applying the coupon code after making return, the total value of the coupon code will be deducted from the refund. Pretty handy, especially since they allow you to return items at practically any point in the products lifespan. If you lose your Home Good receipt youre not completely out of luck. Enjoy Zip, the Famously YOU Rewards Credit Card and more. No problem. Boxes in Alaska or Hawaii at this time. Shipping and delivery fees are non-refundable. BROOMFIELD, Colo., April 25, 2023 /PRNewswire/ -- Crocs, Inc. (NASDAQ: CROX), a global leader in innovative casual footwear, today published its 2022 Comfort Report. Crocs waterproof shoes come in a variety of silhouettes to keep you looking and feeling great in any situation. Lowes also leaves the option open to only give store credit (at the current selling price) on returns without a receipt in case they are unable to retrieve it. It has also been suggesting in the comments that the number of allowed no receipt returns at Walmart varies from state to state. You can only return the order at the Crocs Retail Store that you selected to pick up the order. Shipping, Returns & Exchanges Customer Care Free Options Same Day In-Store Pickup Economy Shipping For All Orders $65+ Economy Shipping 7-10 Business Days Estimated Arrival $6.99 Standard Shipping 5-7 Business Days Estimated Arrival $8.99 (first 4 pairs) + $3.99 ea. If you want to return a Crocs item, you will need to initiate the return within 45 days of the original purchase of the item in question. Copyright 2023 Swire Resources Limited. Please note that our standard return policy will now allow a full refund with receipt 90 days from the date of purchase. Customer service response times, as well as order shipments, are also experiencing delays. If the item was a gift, and you dont have a receipt, you are going to be stuck with store credit. Ross uses a 3rd party verification system and tracks your returns by using your ID. Bring proof of purchase (receipt, invoice, order confirmation page, order details page, order emails) and the credit card used to make the original purchase.
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